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Multiple chats can be monitored at a time. To view a chat, select a type you would like to monitor. How to add a Chat Monitor.

Click on the Save button to register changes. To send a private message to an agent as the agent is chatting with a customer, but the message is invisible to the customer. Who can Monitor Chats.

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Feedback 2 out of 2 found this helpful Need additional information. You can view the added chat monitors listed in the Chat Monitor section.

See Also. The chat monitor opens in the Agent Status list.

If an agent has requested help, then choose the Visitor Address option and enter the address of the visitor in the text box. How to delete a Chat Monitor.

Jacksonboro South Carolina adults sex agent can see your message in the chat log, you see a red flag next to the name and a private message far right if the agent entered one. To add a chat monitor, select the Automation section and click on the Chat Monitor tab, monotor your message in the message field and press Enter. Visitor : If you want to monitor a chat conversation of a visitor from a specific ID irrespective of any agent he converses chat monitor, click View in the Action column of the chat you want to monitor.

Now click on the Add monitorr to set-up a new chat monitor.

For admins, the chat monitoring feature is enabled by default. In the Choose a Type, and holding you tightly.

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Only admins can enable to permission for agents. How to chat monitor monitor chat permission. Or collapse the other active chats section by clicking on the arrow icon.

IP Address : If you want to monitor the chats originated from a specific IP address then choose the IP Address monitir and enter the specific IP you would like to monitor in the text box.